Frequently Asked Questions

Instructions

I was charged incorrectly

Please note that our payment service provider may put a small amount on hold as an additional authorization and for security measures. This amount will be refunded.
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If you see an unfamiliar Lime charge on your credit card or bank account, please read about our pre-authorization process by visiting this article. If that does not answer your question, please submit a request and we will adjust the charge accordingly after we have investigated your claim.

I was charged incorrectly